Privacy Policy

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Passport or government-issued ID for registration
• Emergency contact information
• Special preferences and requests

Automatically Collected Information

• IP address and browser information
• Website usage patterns and preferences
• Device information and location data (with consent)
• Cookies and similar tracking technologies

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Personalize your experience and preferences
• Process payments and manage your account
• Send promotional offers and marketing communications (with consent)
• Improve our services and website functionality
• Comply with legal obligations and security requirements

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in providing hotel services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of guests and staff

We implement robust security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection practices
• Compliance with industry security standards

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request transfer of your data to another service
• Objection: Object to certain uses of your personal information

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings.

We retain your personal information for as long as necessary to:

• Provide services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Guest registration data is typically retained for 7 years as required by Canadian hospitality regulations.

Your personal information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: